Pindrop released its annual report detailing developments in fraud, the future of voice and the impact to customer service across various industries. In the report, Pindrop reveals the rate of voice fraud climbed over 350 percent from 2013 through 2017, with no signs of slowing down.
Additionally, between 2016 and 2017, overall voice channel fraud increased by 47 percent, or one in every 638 calls. The year-over-year increase can be attributed to several causes, including the development of new voice technology, the steady uptick in significant data breaches, and acts of fraud across multiple channels.
Read more about the findings of the Pindrop report on Help Net Security.